Frequently asked questions
Common gotchas, billing, and platform questions, answered plainly.
Support
Here to help, calmly.
A few ways to get unstuck, in roughly the order most people find useful. Cashflow keeps your data on your device — so most answers are quick, and the help you need is rarely far away. Available on Android today; iOS is coming soon.
Get help fast
Most questions have a quick answer
Try these first — they cover the things people reach for most.
Documentation
Getting started, backup & restore, and scheduled transactions.
Direct support
Send feedback from inside the app
Open Cashflow on your device and go to Settings → Send Feedback. Pick the type that fits — Bug Report, Feature Request, General Feedback, or Feature Vote — and fill in your message.
The flow captures the context we need — app version, platform, recent activity — so we can diagnose faster than an outside-the-app conversation could.
That's the only channel we actively monitor. Bug reports, feature requests, billing questions, and account-data questions all go through the same place — so nothing falls through the cracks.
Can't reach the in-app flow? Write to support@ndl.cc and we'll pick it up.
For tricky bugs
Attach a diagnostic backup
For anything involving balances, scheduled transactions, or data that looks wrong, a backup file makes the difference between a guess and a fix. When Send Feedback offers an attachment option, send one.
- In Cashflow, open Settings → Backup.
- Tap Export backup.
- Save the file to your device, then attach it to the feedback request.
Only you hold the key — if you lose your backup password, we can't
recover it for you. A backup you send us is encrypted; share the
password with us only if a fix genuinely requires it.
Backups never auto-upload anywhere. You're the one who exports the file, and you're the one who decides whether to send it. If you'd prefer to redact something first, the backup is a regular file you can open and edit before sending.
Still stuck?
Start in the app, and we'll meet you there
The fastest path is the one with the most context. Open Cashflow, head to Send Feedback, and we'll take it from there.