Frequently Asked Questions
Deleting Transactions or Accounts
Question: How do I delete a transaction or account from the register?
Answer: On the Accounts or Transactions screen, press & hold on the item you wish to delete, then select delete from the pop-up menu.
Question: How do I delete a payee or a mistyped payee from the payee list?
Answer: The payee’s list is composed directly from existing transactions and cannot be maintained separately. To remove a payee from the list, you will need to find and change the payee on all transactions that use the payee in question. Users of the paid version of the software can use the search feature to find these transactions. Alternatively, there is an option under Display Options on the Settings menu that will limit the payees list to only show payees used within the past 45 days.
Question: How do I upgrade from the free version to the paid version? Does my data
Answer: Your data will not automatically be imported into the paid version from the free version. Our Documentation page offers step-by-step instructions on how to move your data from the free version into the paid version after purchase.
Quick Add Feature
Question: Where did the ‘Quick Add’ button on the Transactions screen go in version
2.13? How does this feature work now?
Answer: The Quick Add feature has been improved as of release 2.13. Rather than clicking a button and selecting from a long, slow to respond list of transactions, the Quick Add feature has been integrated with the Payee Prompt on the Transaction Add/Edit screen. If you select a payee from the Payee Prompt without first filling in the amount, category, classification, and/or memo fields, those fields and the transaction type field will be automatically populated using the last transaction for the payee selected. We feel this change will streamline the usability of the app.
Question: Why am I getting Force Close messages when using Cashflow?
Answer: There are generally two reasons an application will present you with a force close message. The primary reason is a pure error. Something in the code that couldn’t be handled and forces the app to close. When this happens, you get a message that allows you to close the app or report the issue to the developer. If you report
the issue, it’s fairly hard for us to determine which error report is yours, and it’s impossible for us to respond to it unless you include your email address in the report. If this is the type of force close you’re experiencing, please add a comment to the report with your email address in it so we can pinpoint your problem.
The second reason you’ll get a force close message is if the app takes more than 5 or 6 seconds to process when it displays a screen. In this case, you’ll get a message allowing you to force close or ‘wait’ for the program to respond. If this happens, it’s due to your device running too slowly. This can be due to having older hardware, or having too many things running at the same time. The free version of the app is somewhat more susceptible to slowdown that the paid version due to the advertisements that it displays. Sometimes restarting the phone can improve performance and clean up other running processes.
To troubleshoot this type of issue, we usually suggest that users start by restarting the phone or device. Once it has been restarted, try the app again to see if you’re still seeing force close messages. If you are, and it offers you the opportunity to send a report, please do so. In the user comments/message section, please include your email address so that we can respond, or connect the issue to an earlier report that you have sent to our support email account. If the problem persists, please use our contact page to let us know.
Question: Why are my scheduled transactions not appearing in my register, or showing
up differently that I intended?
Answer:Please review our online documentation to ensure that you are correctly using this functionality. Note the last section in the documentation that describes why multiple occurrences of a scheduled transaction may not appear immediately upon entry.
Question: Where can I find details about what was changed from one release of Cashflow
to the next?
Answer: We post a full change log on our website and within the app itself. The change log within the app can be accessed by clicking ‘Change Log’ from the Version Information screen. The Version Information screen can be accessed from the Settings menu.
Question: How does the password protection work?
Answer: Password protection is only available in the paid version of the Cashflow app. Password protection can be enabled from the Settings menu. Once enabled, a password will be required after the user fully exits the app, or after 5 minutes of inactivity. To fully exit the app, press the back button until you see the home screen.
Question: Why am I getting a message that the app failed to update?
Answer: Some users have reported having trouble updating the app after moving it to the SD card. Moving the app back to the internal memory tends to all the update to proceed. After being updated, the app can be moved back to the SD card.